Update #2 to this post: ran Windows Power Diagnostics which did not find an issue: USB Selective Suspend is disabled Issue not present. Update #3 to this post: ran all HP and Windows diagnostics which show the ports are "working normally". The 2 USB 3.0 ports on the right side of my laptop have never worked since I purchased the laptop in July. Please let us know If you receive any error message when you try to plug in to USB 3.0. Meanwhile please try the methods below and see if it helps: Method 1. I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue. Press Windows + X keys on the keyboard and select Control Panel. 1,510. May 2, 2016. #1. Hello. Recently I have started having issues with my USB 3.0 ports on my laptop. I was using them to plugin a Zelotes gaming mouse and a Steam Controller. Usually on boot the mouse (mouse has LED lights) and the controller would light up, but now they sometimes don't. I have to shut down the computer and turn it back on To resolve this try using different ports for the keyboard and mouse on the KVM switch. If there are ports not labeled for keyboard and mouse then try those. If there are only two USB ports available, and are labeled for mouse or keyboard, then maybe swapping the ports can avoid this issue. Removing power from the KVM to force a reset can Thanks for the replay, I already did install new windows. the problem seems to be with windows 10 cause I plug my External Hard Drive USB 3.0 it was responding either. when I plugged USB 2.0 with the same hard disk it starts working on both laptops. although all drivers are up to date. but ports for USB 3.0 not working I guess I will wait for windows 10 update to fix this. Method 1. Check Port's Color and Logo. Method 2. Check the USB Controller. Method 3. Check Pins' Number. USB 3.0 is a USB data transfer protocol initiated by companies such as Intel, which is compatible with USB 2.0. Compared with USB 2.0 whose transfer rate is 60 MB/s (480 Mbps), the transfer rate of USB 3.0 can be up to 500 MB/s (5 Gbps). FMZdB.

laptop usb 3.0 port not working